Returns & Refunds

Draft for Hannah’s approval — not a final store policy. Website checkout remains closed.

For eligible distance purchases, tell us within 14 days after delivery if you wish to cancel; you then have 14 further days to send the goods back. Contact Hannah at hannaowusu30@gmail.com or +447988893302. A cancellation form is optional: a clear cancellation message is sufficient.

Eligible refunds include the basic delivery charge, not the extra cost of an upgraded delivery option. Refunds are due within 14 days of receiving the returned goods or evidence of posting, whichever is earlier. They use the original payment method unless agreed otherwise, without a refund fee. Handling beyond what is needed to inspect an item may reduce a change-of-mind refund.

Faulty, misdescribed or unfit goods have separate statutory remedies; this policy cannot remove those rights. No blanket earring/hygiene exclusion has been assumed.

Hannah must confirm before approval

• The return destination; the correspondence address has not been assumed to be the returns address.
• Who pays change-of-mind return postage, disclosed before purchase; faulty-item return arrangements.
• Any optional longer return period or genuinely applicable item-specific exception.

Do not send goods to an unconfirmed destination. Ask Hannah for instructions; statutory rights are not conditional on using a particular form.